Shipping policy

At Ampel, we are committed to providing fast and reliable shipping for all our customers. Please review our shipping policy to understand our timelines and procedures.

Processing Time
All orders are processed within 24 hours (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Method & Delivery Time
Express Tracked Shipping: dispatched on the next business day and may take up to 15 days for delivery, depending on your location.
All shipments include tracking details, which will be sent via email once your order has been shipped.

Shipping Rates
Shipping fees are calculated at checkout based on your location and order size.

Order Tracking
You can track your order using the tracking link provided in your confirmation email.
If you do not receive tracking details within 48 hours of placing your order, please contact our support team.

Shipping Delays
Although we work to ensure timely delivery, occasional delays may occur due to factors outside our control, such as customs clearance, weather issues, or carrier delays. If your order has not arrived within the estimated timeframe, contact us for support.

Customs & Duties
International orders may be subject to customs fees or import taxes. These charges are the customer’s responsibility.
We recommend checking with your local customs office for information on any potential fees before placing your order.

Contact Us
For any questions or concerns about your order, please email our support team at: ampelshop@outlook.com.

Thank you for shopping with Ampel.