Contact information

Contact Policy

If you need to get in touch with our team, we provide the following official channels:

Customer Service Email:

ampelshop@outlook.com

Response Time:
We respond to all inquiries within 24 to 48 business hours.

Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturdays, Sundays, and holidays: Closed

Proper Use of the Contact Channel

This channel is intended exclusively for inquiries related to orders, shipping, returns, exchanges, and general support.

Requests outside the official channels indicated will not be handled.

Customers must provide their order number or the email used for the purchase to expedite processing.

Policy Updates

We reserve the right to update this Contact Policy at any time to improve communication and customer service. Any changes will be published in this same section.